Welcome to the website of Arthur Steel. This website is best viewed using a contemporary browser.
If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or website. We suggest you print a copy of each of these documents for your records.
By accessing, browsing and/or using The Arthur Steel Archive website you agree to the following terms:
The contents of The Arthur Steel Archive website are copyright © Arthur Steel. All rights reserved. Except solely for your own personal use, the contents of this site whether in part or in whole cannot be reproduced, transferred, distributed or stored in any form without the prior written permission of The Arthur Steel Archive.
The Arthur Steel Archive will use its reasonable endeavours to ensure that the information contained on The Arthur Steel Archive website is correct at the time of publication, but The Arthur Steel Archive reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn.
It is a condition of us allowing you access to the information on The Arthur Steel Archive website that you accept we will not be liable for any action you take relying on the information from this website. The Arthur Steel Archive will not be liable if your use of materials or information from The Arthur Steel Archive website results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above.
If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on The Arthur Steel Archive website.
Shipping & delivery policy
All of our photographic prints are printed to order and so please allow 28 working days upon receipt of an order for us to process, print, sign and package your order.
Most of our orders are shipped using professional courier companies. We operate full online order tracking with all product deliveries, enabling you to track your delivery.
Where we deliver
The Arthur Steel Archive delivers products to a wide variety of countries. However, due to the courier relationships we have in place, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfil your order after you specify your delivery address in the checkout process.
Our delivery charges
Due to the variety of products we provide, we are unable to have a general delivery charge across all products. In general, our shipping costs are determined by:
- The size of your print;
- The total weight of the order; and
- The destination country of the shipment.
Delivery prices exclude any local duties and taxes that may be payable by the customer on delivery.
Unfortunately, we are unable to deliver to P.O. Boxes.
Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. If this happens, it’s a matter between you and your local customs agency. You are responsible for any duty owed.
Cancelling an order
You can cancel your order at any time prior to despatch. Simply email: firstname.lastname@example.org – including your order number for quick reference.
Returns & Refund policy
The Arthur Steel Archive offers a 14 day money back guarantee if you are not completely satisfied with your edition. You can return it for a full refund or replacement. All prints must be sent back in the original packaging, whether they are loose prints in a box, rolled in a tube or mounted ready for framing.
To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:
Step 1 – Notification
To initiate the returns process, you need to email email@example.com or, alternatively, call +44 (0)7971 968268, quoting your order number and stipulating the reason for the return.
Step 2 – Returning the goods
As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.
We require items to be returned in good condition, it must be returned in it’s original packaging and posted using a sign for service along with a tracking number. If the print has been mounted, the clear acetate that the print is protected within must still be intact. Should the seal be broken or the acetate has been opened or damaged the money back guarantee will not be valid.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
IMPORTANT NOTES: As our prints are all bespoke orders we cannot refund a Photographic Print if it is deemed too large or too small, it is completely down to you “the customer” to correctly measure the space that you intend to hang the mounted print before you place an order with The Arthur Steel Archive.
Unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.
If you believe there is a fault with your goods you should notify us immediately, within 24 hours of the photographic print being delivered. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Unwanted Photographic Prints
Please note that since all our products are made to order, accepting the return of a non-faulty item is at our discretion so you should refer to our terms and conditions for clarification of the formal agreement between us.
We do not store credit card details nor do we share customer details with any 3rd parties.