Print acquired (September 2018):
A 20 inch print of ‘Upper Glasses’ – Ascot Member’s Enclosure 1977
My Steel Experience:
“Outstanding customer service, brilliant photography, superbly presented and packaged, supplied on the highest grade bromide paper.
Patrick was completely focused, unbelievably helpful, professionally outstanding….redefined the phrase ‘customer service’ to ‘customer valued’. Additionally, plenty of email updates, such a personalised service, and that magic formula called ‘care’.
A brand is what a business does, reputation is what matters…you guys have that in bucket loads!
Thank you for a wonderful piece of art and making The Arthur Steel Archive experience a very special one.”
Amanda Godfrey, Brighton, England.
Print acquired (August 2018):
A 30 inch print of ‘The Picture Frame’ – Westminster Bridge, London 1969
I felt that I had to write to say ‘Thank you’ to both you and your Father for handling the recent purchase from your company so professionally.
From the very beginning, you have been so very helpful and truly do put your customers at the forefront of any negotiations and choices.
The videos you have sent regarding what goes into providing this purchase have been brilliant and are something to keep and show to my husband when he is presented with his present!!
Not only have you given advice on the print itself but you went further and provided all relevant information in respect of how to have the framing undertaken – superb!!
It is always enlightening to receive such customer focused service in a professional and timely manner and the fact that you went out of your way to ensure that I received the print very quickly was exceptional.
I will certainly be recommending you to all our friends and others who may be interested in your Father’s great and poignant work over the years.
Please pass on my thanks to ‘Dad’ and again thank you too.
Brilliant – absolutely brilliant!!
Thank you again – and be afraid as I will get back to you in due course to add to our ‘collection’!!!
Mrs L. Heywood, Colchester.
Print acquired (August 2018):
A 50 inch print of ‘Upper Glasses’ – Ascot Members Enclosure 1977
“I was completely thrilled with absolutely everything after purchasing my print from The Arthur Steel Archive. The beauty and energy in Arthur Steel’s iconic photographs is just mesmerising and really makes you feel like you’re looking at something really quite special. When Patrick (Arthur’s son) informed me that one of the largest 50 inch prints of ‘Upper Glasses’ was still available I felt like I’d struck gold, that’s how good I think these prints are.
The service that I received was faultless and I was sent a video update of every single stage of the process.
There is so much passion in what they do, you can just sense that they are delighted with the appreciation of their work, which just compliments the whole process. I could not recommend The Arthur Steel Archive any more – just fantastic.”
James Baillie, Edinburgh.
Print acquired (December 2017):
A 50 inch print of ‘The Picture Frame’ – Westminster Bridge, London 1969
I wanted to write to you and thank you again for all your help with our purchase. The moment we saw your Father’s photograph we just knew that we had to have it. As soon as we arrived back home to Spain we acquired a print online.
The care and attention you provided at every step of the process was one of a kind. You gave us constant updates throughout and best of all: the video you sent us of your Father signing ‘our photo’. And once the print was delivered, you kindly advised us on the framing and remained just as engaged.
For all this, I wanted to write to you and thank you again for making the process so nice and personal. It was without a doubt the best customer experience I have ever had with an online purchase (or offline for that matter!).
Please send our regards to your Father once again and let him know how happy his photograph makes us feel every single time we see it.
All the best from Madrid,
Juan Teijeiro, Madrid, Spain.
Prints acquired (June 2017):
A 30 x 30 inch print of ‘Elton John & Bernie Taupin’ – Old Windsor 1985
A 20 x 16 inch print of ‘John & Cynthia Lennon’ – St.Moritz, Switzerland 1965
Many thanks for your very professional, personal and warm service in connection with our purchase of some of your Father’s great work. Given that the purchase included shipment of a very large photograph from the UK to Sweden, we especially appreciated your information and updates regarding packing arrangements and delivery status etc, which made us feel very comfortable all the way. We can honestly say that you “walked the extra mile”!
Again, many thanks for a great service and we will certainly not hesitate to come back in the future!
Anders and Jane Ericsson, Stockholm, Sweden.
We hope to add a few more of our happy customers soon…..